Payment & Shipping

Be sure to go through the information below to understand the payment and shipping options available to you.


Payment Options

Taking into account the varying financial transaction types used by people from different parts of the globe, Dr. Alla's MediMushrooms is pleased to offer you a choice of payment options. Rest assured that whichever option you choose, your purchasing details are secure.


POLi (Internet Bank Payment)
POLi is an online payment option that allows you to use your internet banking to securely pay for goods and services. Internet banking is a great payment option if you do not have a credit card, or would prefer not to add to your credit card balance. (See video below)


When you pay by POLi, the transaction is completed within the security of your bank's online banking service and at no time are your personal banking login details disclosed to Dr. Alla's MediMushrooms or POLi. For further information, please read the POLi privacy policy.

Paying by POLi is quick and easy!

When checking out, follow the simple steps below...

  1. Select to pay by POLi on the payment selection page;
  2. Choose YOUR bank from the list of banks available and follow the prompts provided by POLi;
  3. Select YOUR preferred account and confirm payment details;

Payment is instantly debited from your account and your purchase will be confirmed - it's as easy as that.

You can pay with POLi anytime if your online banking is with ANZ, ASB (Personal banking only), BankDirect, BNZ, Kiwibank, TSB Bank or Westpac.

Please see also the Frequently Asked Questions about POLi.
Bank/Wire Transfer
Dr. Alla's MediMushrooms also offers the option for you to make your payment as a bank to bank wire transfer. In this case, your bank may charge you a fee to process the bank wire.

When you choose the Bank Wire option, you will be taken to a page that summarizes your purchase. You must confirm that you wish to use the bank wire option to proceed. Then you will be given our banking details for you to submit your payment.

Please include you FULL NAME in the reference section so that we can easily locate your transaction and process your purchase more quickly.
PayPal
One of the most popular electronic payment systems today, PayPal is the faster, safer way to pay and get paid online, via a mobile device and in store. The service gives people simpler ways to send money without sharing financial information, and with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing.

You do NOT need a PayPal account to pay using PayPal. When you checkout using PayPal, you will be taken to a PayPal payment page where you can enter your credit/debit/gift card details for processing. You will also be given the option to create an account if you so desire.



With a PayPal account, you can checkout simply and securely at millions of online stores with just an email and password. You can pay using your PayPal account balance, your bank account (if connected) or your debit/credit cards (if added to PayPal). No need to type in your card numbers or personal information.
Offline Credit Card Processing
PayPal is the recommended payment option when using a credit or debit card, and as explained above, you can make a purchase using PayPal WITHOUT having a PayPal account.

Nevertheless, for those who may prefer to use their VISA or MASTERCARD directly, Dr. Alla's MediMushrooms offers offline credit card processing through SwipeHQ.

To do so, you will need to place your order during our office hours via phone or the chat box below.

Shipping Options

Dr Alla's MediMushrooms offers a variety of shipping options - some specific to our customers in New Zealand and others for our international customers. Please note that the shipping cost does not merely cover postage, but it includes packaging and handling costs as well.


As soon as confirmation of your payment has been received, we will ready your order for shipping. You will receive a email notifying you when your order has been shipped. Soon thereafter, you will receive another email containing a tracking link for you to follow the progress of the delivery of your order. Once we have shipped your parcel via your chosen courier, it is out of our hands and our control.

Should you have an issue with your delivery, kindly contact your courier FIRST so that they can trace your parcel and get it to you.


Please note that no tracking information will be available until the courier has picked up your parcel and scanned it into their system. Courier pick up is done daily from Monday to Friday ONLY (except public holidays, then pickup is on the next business day). In some cases, it can take a day or two for the tracking information to be updated in the courier's system.


FastWay Couriers NZ
A low cost and fast courier delivery service across key regional and metropolitan locations across New Zealand; from Northland to Southland and most places in between.

Delivery target: within 3 working days.
Features: tracking included.
Find out more >>
CourierPost
A premium courier service for overnight delivery within New Zealand to any residential or business street address, NZ Post PO Box or Private Bag.

Delivery target: next working day.
Features: tracking included; signature required on delivery.
Find out more >>
International Air
A fast and affordable way to send parcels overseas.

Delivery target: 3 - 10 working days.
IMPORTANT NOTE: tracking is NOT included!
Find out more >>
International Courier
An affordable way to send parcels to 46 key countries worldwide.

Delivery target: 2 - 6 working days.
Features: tracking included; signature required on delivery.
Find out more >>
International Express Courier
A premium courier service to over 220 destinations worldwide for urgent and confirmed delivery to the door.

Delivery target: 1 - 5 working days.
Features: tracking included; signature required on delivery.
Find out more >>

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